USCCO

Customer Service Marketing Specialist-Tool Division - Reed City, MI

Northern MI – Inside Sales Marketing Pro – Great team, Great company.

Welcome to a different kind of sales role. Power Line Supply is redefining the way customers engage with our tool products and services through leading product and service innovation. Thanks to our company’s vast experience in the utility and supply business, we enjoy a rich and strong reputation with long-standing customers. We’re looking for a dynamic, self-motivated, team-focused individual to join our company and serve our customers. In the process, we can turn the utility and supply industry on its head, un-limit what customers expect and unleash your true potential.

You will develop long-term relationships with the best customers in the industry. If you love marketing, you will enjoy creating opportunities to attract new business through E-blast communications, working on our catalog and line card updates and researching new products to offer customers. Is social media marketing a hot button for you? If so, you may have just found your dream job.

 

What’s in it for you?

  • Great team!
  • Great future!
  • Full time position with great benefits including:
    • Medical
    • Dental
    • Vision
    • Life insurance
    • Long and short term disability
    • Excellent retirement plan
    • Vacation

 

INTRODUCTION:

This job description establishes the authority, duties, responsibilities, reporting relationships and measure of accomplishment for the position of the Customer Service Marketing Specialist-Tool Division

– As assigned to that function by the Manager of Customer Service of Power Line Supply Company (PLS). The job requirements and your performance will dictate the required hours to complete the necessary tasks with a minimum of 40 hours per week. 

BASIC FUNCTION:

As Customer Service Marketing Specialist-Tool Division, you are responsible for customer account management for all new Tool Division orders, developing long-term relationships with customers, customer E-blast communications, catalog review and maintenance, and line card updates. You are responsible for satisfying customers’ needs and requests, responding to their queries in a timely manner and delivering a positive and excellent customer experience. This role requires you to be customer service oriented with a strong commitment to meeting customers’ needs, have the ability to manage complex and vast information with exceptional attention to detail and have excellent communication and negotiation skills.

The Customer Service Marketing Specialist-Tool Division is a key customer relationship position reporting directly to the Manager of Customer Service of PLS. This position will work closely with an Outside Sales Account Manager in an effort to broaden sales coverage and more effectively align sales activity with the most appropriate resources. Ultimately, you will be required to grow our business by building successful, long-term client relationships in partnership with the Outside Sales team.

DUTIES AND RESPONSIBILITIES:

The principal duties and responsibilities of the Customer Service Marketing Specialist-Tool Division consists of, but are not limited to, the following:

  • Manage customer accounts to achieve long-term success
  • Develop positive relationships with customers
  • Act as the point of contact and handle customer’s individual needs
  • Assist Outside Sales in their ability to generate new business by facilitating excellent customer relationship management with existing and potential new customers
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Work efficiently and cooperatively with all pertinent PLS departments
  • Report on the status of accounts and transactions
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify opportunities for growth
  • Be proficient in all aspects of PLS’ P21 ERP system
  • Efficient use of social media platforms including Constant Contact, Facebook, Twitter, etc.
  • Stay current on industry trends and best practices
  • Act within the letter and spirit of the laws of the United States, the States and municipalities in which The Power Line Supply Company operates

AUTHORITY AND REPORTING RELATIONSHIPS:

The Customer Service Marketing Specialist-Tool Division receives authority from, and reports to, the Manager of Customer Service, for the successful completion of assigned duties and responsibilities.

The Customer Service Marketing Specialist-Tool Division has the authority to take any reasonable action necessary to carry out the duties and responsibilities of this position so long as such action does not deviate from established company policies and is consistent with sound business judgment.

 

The Customer Service Marketing Specialist-Tool Division must maintain harmonious relationships with company employees, Sub-Contractors, General Contractors, Owners, and other individuals associated with ongoing projects.

REQUIREMENTS:

  •  Minimum - Associates Degree in Business Marketing or a related field
  • Hands on experience in sales and a proven track record of delivering an excellent customer experience
  • Knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude
  • Excellent planning and organizational skills
  • Proficient in social media platforms

CORE COMPETENCIES

  • Customer/Client Focus
  • Learning Orientation
  • Communication Proficiency
  • Technical Capacity
  • Teamwork Orientation
  • Planning/Organizational Skills
  • Presentations Skills

MEASUREMENTS OF PERFORMANCE:

The Customer Service Marketing Specialist-Tool Division will be measured on the following performance and activity guidelines: 

  • Assigned projects are completed in a timely manner
  • All processes and procedures of the Customer Service Marketing Specialist-Tool Division role are properly executed
  • Performance metrics are successfully met
  • Overall satisfaction of the Customer Service Manager

 

PHYSICAL:       Includes sitting, standing, walking, bending, kneeling, driving and use of hands and arms to operate office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL:         Must be able to read, write, and speak English fluently, knowledge of advanced math, commodity markets, and research abilities a plus. Must be able to work under time and budgetary pressures.

 

WORKING CONDITIONS:

This person will work a majority of the time in the office, which is a smoke-free temperature controlled environment with little noise. Although limited, the outside setting may include some visits to job sites that can be hot in the summer, cold in the winter, hazardous, noisy, and dusty. Other outside efforts may include visits to customers, association meetings, or vendors that may require travel by air or automobile with overnight stays at remote facilities. These locations may be visited throughout the year and during all weather conditions.

 

 

If interested in applying, please send resume to hr-info@uscco.com