USCCO

Inside Sales Customer Service Represenative - MI

BASIC FUNCTION:

As Inside Sales Customer Service Rep, you are responsible for customer account management and developing long-term relationships with customers. You are responsible for satisfying customers’ needs and requests, responding to their queries in a timely manner and delivering a positive and excellent customer experience. This role requires you to be customer service oriented with a strong commitment to customer service, have the ability to manage complex and vast information with exceptional attention to detail and have excellent communication and negotiation skills.

The Inside Sales Customer Service Rep is a key customer relationship position reporting directly to the Manager of Customer Service of PLS. This position will work closely with an Outside Sales Account Manager in an effort to broaden sales coverage and more effectively align sales activity with the most appropriate resources. Ultimately, you will be required to grow our business by building successful, long-term client relationships in partnership with the Outside Sales team.

DUTIES AND RESPONSIBILITIES:

The principal duties and responsibilities of the Inside Sales Customer Service Rep consists of, but are not limited to, the following:

  • Manage customer accounts to achieve long-term success
  • Develop positive relationships with customers
  • Act as the point of contact and handle customer’s individual needs
  • Assist Outside Sales in their ability to generate new business by facilitating excellent customer relationship management with existing and potential new customers
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Work efficiently and cooperatively with all pertinent PLS departments
  • Report on the status of accounts and transactions
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify opportunities for growth
  • Be proficient in all aspects of PLS’ P21 ERP system
  • Stay current on industry trends and best practices
  • Act within the letter and spirit of the laws of the United States, the States and municipalities in which The Power Line Supply Company operates

AUTHORITY AND REPORTING RELATIONSHIPS:

The Inside Sales Customer Service Rep receives authority from, and reports to, the Manager of Customer Service, for the successful completion of assigned duties and responsibilities.

The Inside Sales Customer Service Rep has the authority to take any reasonable action necessary to carry out the duties and responsibilities of this position so long as such action does not deviate from established company policies and is consistent with sound business judgment.

The Inside Sales Customer Service Rep must maintain harmonious relationships with company employees, Sub-Contractors, General Contractors, Owners, and other individuals associated with ongoing projects.

REQUIREMENTS:

  • Minimum - Associates Degree in Business Administration, Marketing, or a related field
  • Hands on experience in sales and a proven track record of delivering an excellent customer experience
  • Knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude
  • Excellent planning and organizational skills

CORE COMPETENCIES

  • Customer/Client Focus
  • Learning Orientation
  • Communication Proficiency
  • Technical Capacity
  • Teamwork Orientation
  • Planning/Organizational Skills
  • Presentations Skills

MEASUREMENTS OF PERFORMANCE:

The Inside Sales Customer Service Rep will be measured on the following performance and activity guidelines:

  • Assigned projects are completed in a timely manner
  • All processes and procedures of the Inside Sales Customer Service Rep role are properly executed
  • Performance metrics are successfully met
  • Overall satisfaction of the Customer Service Manager

PHYSICAL: Includes sitting, standing, walking, bending, kneeling, driving and use of hands and arms to operate office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL: Must be able to read, write, and speak English fluently, knowledge of advanced math, commodity markets, and research abilities a plus. Must be able to work under time and budgetary pressures.

WORKING CONDITIONS:

This person will work a majority of the time in the office, which is a smoke-free temperature controlled environment with little noise. Although limited, the outside setting may include some visits to job sites that can be hot in the summer, cold in the winter, hazardous, noisy, and dusty. Other outside efforts may include visits to customers, association meetings, or vendors that may require travel by air or automobile with overnight stays at remote facilities. These locations may be visited throughout the year and during all weather conditions.

 

If interested please send your resume to Hr-Info@uscco.com.