As Inside Sales Customer Service Rep, you are responsible for customer account management and developing long-term relationships with customers. You are responsible for satisfying customers’ needs and requests, responding to their queries in a timely manner and delivering a positive and excellent customer experience. This role requires you to be customer service oriented with a strong commitment to customer service, have the ability to manage complex and vast information with exceptional attention to detail and have excellent communication and negotiation skills.
The Inside Sales Customer Service Rep is a key customer relationship position reporting directly to the Manager of Customer Service of PLS. This position will work closely with an Outside Sales Account Manager in an effort to broaden sales coverage and more effectively align sales activity with the most appropriate resources. Ultimately, you will be required to grow our business by building successful, long-term client relationships in partnership with the Outside Sales team.
DUTIES AND RESPONSIBILITIES:
The principal duties and responsibilities of the Inside Sales Customer Service Rep consists of, but are not limited to, the following:
AUTHORITY AND REPORTING RELATIONSHIPS:
The Inside Sales Customer Service Rep receives authority from, and reports to, the Manager of Customer Service, for the successful completion of assigned duties and responsibilities.
The Inside Sales Customer Service Rep has the authority to take any reasonable action necessary to carry out the duties and responsibilities of this position so long as such action does not deviate from established company policies and is consistent with sound business judgment.
The Inside Sales Customer Service Rep must maintain harmonious relationships with company employees, Sub-Contractors, General Contractors, Owners, and other individuals associated with ongoing projects.
MEASUREMENTS OF PERFORMANCE:
The Inside Sales Customer Service Rep will be measured on the following performance and activity guidelines:
PHYSICAL: Includes sitting, standing, walking, bending, kneeling, driving and use of hands and arms to operate office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL: Must be able to read, write, and speak English fluently, knowledge of advanced math, commodity markets, and research abilities a plus. Must be able to work under time and budgetary pressures.
This person will work a majority of the time in the office, which is a smoke-free temperature controlled environment with little noise. Although limited, the outside setting may include some visits to job sites that can be hot in the summer, cold in the winter, hazardous, noisy, and dusty. Other outside efforts may include visits to customers, association meetings, or vendors that may require travel by air or automobile with overnight stays at remote facilities. These locations may be visited throughout the year and during all weather conditions.
If interested please send your resume to Hr-Info@uscco.com.